News release 4 July 2025 – 16/2025

Where to get help if you fall victim to an online scam

Published as a Traficom Information Now! news item on 2 July 2025:

Falling victim to an online scam is no trivial matter. A person may lose money or have their personal and sensitive information compromised. The impact of such crimes can also extend to emotional distress and a loss of sense of security. To minimise harm, it is important to act quickly. This article outlines the first steps you should take if you realise — or even suspect — that you have been scammed. It also provides guidance on where victims can find help with technical issues, financial matters and emotional wellbeing.

We all manage everyday matters online – we order from online shops, buy services, handle banking and chat with acquaintances. At the same time, the risk of falling victim to scams is increasing. 

In 2024, Finns lost more than EUR 84 million in online scams – a sum 70 per cent greater than the previous year. Every action to prevent fraud is now necessary. Victims of fraud also need support, as many experience shame, fear or uncertainty alongside financial losses.

Cyber fraud crime in 2024 from the police's perspective (in Finnish)

The Digital Security Barometer published in 2024 by the Digital and Population Data Services Agency examined citizens’ experiences with the state of digital security and related phenomena. The survey reveals that Finns’ trust in the safety of digital services and devices has decreased due to the increase in cybercrime. Of the respondents, 55 per cent said they are quite or very concerned about digital scams. 

Digital Security Barometer: Cybercrime has reduced trust in the digital world, but we still cope well with the changed threat landscape (in Finnish)

According to a consumer survey conducted by the European Commission in November 2024, nearly 30 per cent of Finns have encountered online scams. The EU average is 45 per cent. 

European Commission consumer report: New data shows strong levels of consumer trust, but online threats persist

What to do if you get scammed

You are not alone

If you fall victim to a scam, it’s important to know that you are not alone. Help and support are available – both for handling practical matters and processing your emotions. Just being able to talk to someone you trust can bring relief. Many authorities and organisations also have trained advisors you can turn to without hesitation. Timely support helps you cope, rebuilds trust and reduces the risk of falling for scams again. 

However, not all scams can be prevented. That’s when support and advice are essential. 

Losing savings, getting into debt, falling into a payday loan cycle and losing creditworthiness are common financial consequences. Victims of romance scams also lose a relationship they considered important.

Being scammed can lead to serious psychological, social, and health-related consequences, such as loneliness, shame, guilt and anxiety. The health effects may include depression, suicidal thoughts, psychosomatic symptoms or increased substance use.

Seek support

If dealing with the situation becomes overwhelming, you can seek someone to talk to through the following services:

You can also get help through occupational health services or your wellbeing services county’s health and social services centre.

Read more about the collaboration for safe everyday online routines on Traficom’s website.