Contact information
Contacting the Financial Supervisory Authority
Our supervised entities and other financial market participants are served by the section of our website Financial market participants.
In the General contact instructions and contact details section of the contact information page, you will find, for example, our telephone switchboard number and email address.
E-services and contact email addresses
Information on Financial Supervisory Authority e-services can be found here: Financial Supervisory Authority e-services.
In addition, financial market participants are also served by the following contact email addresses.
Report suspected infringement
If you suspect an infringement, you can report the matter via this link.
Financial sector consumer customers are served by the website section Consumers, which provides guidance for consumers. In the event of problems, please contact your service provider first.
Consumer problems with a service provider
If you have problems with a financial service provider, please visit the following page in the Consumers section of the website: Problems with a service provider.
The Financial Supervisory Authority (FIN-FSA) does not resolve individual problems between a customer and a service provider. If a matter is not resolved between a customer and a service provider, the customer should contact Consumer Advisory Services or the Finnish Financial Ombudsman Bureau (FINE).
Observations on financial service providers can be submitted via e-services. The FIN-FSA will, at its discretion, take these observations into account in its supervision.
E-services for financial sector customers:
If you can't find the information you're looking for and are unable to contact us electronically, you may call +358 9 183 5360 Tue-Wed 9:00–11:00 and Thu 13:00–15:00, except Maundy Thursday and New Year’s Eve (when it falls on a Thursday).
The FIN-FSA serves the media here.
E-services and contact email addresses for financial market participants
- Information on Financial Supervisory Authority e-services can be found here: Financial Supervisory Authority e-services.
E-services for financial sector customers
Street address and opening hours
The Financial Supervisory Authority is located at Snellmaninkatu 6, Helsinki.
Office hours are Mon-Fri 9:00–16:15
(Maundy Thursday and New Year’s Eve from 9:00–13.30).
Registry
Open Mon-Fri 9:00–16:00 (Maundy Thursday and New Year’s Eve 9:00-13:30). The Registry’s telephone service is open Monday-Friday 9.00–11.00 and 12.00-15.00 (Maundy Thursday and New Year’s Eve 9.00-11.00).
postal address: Financial Supervisory Authority, P.O. Box 103, FI-00101 Helsinki
tel. +358 9 183 5339
registry(at)fiva.fi
Information request concerning a document
An information request concerning a document should be made by email to registry(at)fiva.fi
Consultation process between the authorities for acquisitions of qualifying holdings in credit institutions
The designated contact point referred to in Article 2 of Commission Implementing Regulation (EU) 2017/461 for the consultation process between the relevant competent authorities for proposed acquisitions of qualifying holdings in credit institutions is registry(at)fiva.fi (reception of documents)
Switchboard
tel. +358 9 183 51
Cost of calls to the FIN-FSA
All calls to the FIN-FSA are free of additional service charges. When calling from a mobile phone, the cost depends on the type of subscriber connection, while the cost of landline calls is based on the rate for a local, trunk or international call.
Reception point for incoming mail
Mail can be delivered during office hours Mon-Fri 8.00–16.15. The reception point for incoming mail is situated in the inner yard of Rauhankatu 19. Admission to the inner yard is by the gateway to the alley between Rauhankatu 19 and Rauhankatu 17 (National Archives/Kansallisarkisto). To open the gate to the alley, contact the Bank of Finland’s Security Office, via the wall mounted intercom beside the gate. After the gate, at the end of the alley is a glass-walled unit housing the top of the lift shaft. To call the lift, use the intercom beside the lift doors. The telephone number for the mail service is +358 9 183 2791.
FIN-FSA email addresses have the format firstname.lastname(at)fiva.fi and firstname.lastname(at)finanssivalvonta.fi without the Scandinavian characters (for example, ä = a, ö = o).
You can also send secured email messages to the FIN-FSA. Instructions on the secure email system are available here (Bank of Finland’s and Financial Supervisory Authority’s secure email system: instructions for external users). The FIN-FSA recommends that you use an email solution protected by a SecureMail connection when your email contains confidential information.
Customers may report observations to the FIN-FSA about the conduct of an entity supervised by the FIN-FSA that the customer deems to be contrary to the rules or otherwise reproachable. Correspondence with the FIN-FSA .
E-invoicing
The invoicing instructions for the FIN-FSA and the Bank of Finland are available on the Bank of Finland website.
Public disclosure of contacts with the FIN-FSA and confidentiality
Please note that any messages sent to an authority are public unless they contain secret information as referred to in the Act on the Openness of Government Activities or another Act. Everyone has the right of access to an official document in the public domain.
For example, details of a person’s health, customer relationship with the labour administration or annual earnings are always considered secret.
This page explains how to make an information request in accordance with Act on the Openness of Government Activities (621/1999).
If you would like to receive more information about how the Financial Supervisory Authority (FIN-FSA) processes personal data or you would like to make a request regarding your own personal data, please go to the Data protection page.
In its activities, the FIN-FSA follows the principle of openness, according to which the authority’s documents are, as a rule, public, unless their disclosure is specifically restricted by law.
An official document is defined as a document in the possession of a public authority and prepared by the public authority, or a document delivered to a public authority for the consideration of a matter or otherwise in connection with a matter within the competence or duties of the authority. The documents of a public authority do not, however, include, for example, notes or internal working documents, to which the Act on the Openness of Government Activities does not apply.
You can therefore request information concerning the FIN-FSA’s documents. If, however, you request confidential information, personal data or discretionary public information, we can only provide this to you under certain conditions. In that case, you may be asked for additional clarifications, or disclosure of the information may be denied. In addition to the Act on the Openness of Government Activities, the FIN-FSA’s confidentiality obligation may be based on, for example, the Act on the Financial Supervisory Authority and directly applicable EU regulations.
Please specify your information request as precisely as possible. This will facilitate and accelerate the processing of the request. The document disclosure description explains what kind of information is generated in the FIN-FSA’s activities and what search functions can be used to retrieve information.
Send your information request concerning a document by email to kirjaamo(at)finanssivalvonta.fi.
The case will be registered in the FIN-FSA case management system. Information requests and the responses to them are, as a rule, public authority documents. With regard to processing your personal data in connection with the processing of an information request, you can read more here.
The FIN-FSA processes information requests as quickly as possible and information about a public document will be provided within two weeks. If processing the information request requires additional clarifications or the requested information contains confidential items, or for some other specific reason, the information request may be responded to within one month.
If the document you requested cannot be provided, you will be informed of the possibility to receive a written decision, which you can appeal to the Administrative Court.
A fee may be charged for providing documents and retrieving information in accordance with the FIN-FSA’s supervision and processing fees. The FIN-FSA will notify you of the fee for the information request before responding to the request.