Contact information

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+358 9 183 51

Street address and opening hours

The Financial Supervisory Authority is located in Helsinki, at Snellmaninkatu 6.

Open Mon-Fri 9:00-16:15 (Maundy Thursday and New Year’s Eve 9:00–13:30).

FIN-FSA’s customer service phone number

Users of banking, insurance and investment services may call the FIN-FSA’s customer service number +358 9 183 5360 Mon–Fri 9:00–11:00. The number can also be used for other FIN-FSA matters and is intended for consumers of services provided by the FIN-FSA’s supervised entities.

Our customer service phone will not be available from December 23, 2024 to January 6, 2025. The service will be available again on Tuesday, January 7, from 9 am to 11 am.

For the media

For services to the media, click this link.

Need assistance with service providers?

Financial Ombudsman Bureau (FINE)

FINE provides information and advice to banking, insurance and investment service customers and handles disputes, as necessary, on behalf of customers with the insurance company, bank or investment firm concerned.

Other contact information

FIN-FSA Registry + –

Open Mon-Fri 9:00–16:00 (Maundy Thursday and New Year’s Eve 9:00-13:30)
postal address: Financial Supervisory Authority, P.O. Box 103, FI-00101 Helsinki, Finland
tel. 09 183 5339 (national hotline number with no additional charge), +358 9 183 5339 (international number)
fax +358 9 183 5328
registry(at)fiva.fi

Reception point for incoming mail + –

Mail can be delivered on weekdays during office hours from 8.00 am to 4.15 pm. The reception point for incoming mail is situated in the inner yard of Rauhankatu 19. Admission to the inner yard is by the gateway to the alley between Rauhankatu 19 and Rauhankatu 17 (National Archives / Kansallisarkisto). To open the gate to the alley, contact the Bank of Finland’s Security Office, via the wall mounted intercom beside the gate. At the end of the alley is a glass-walled unit housing the top of the lift shaft. The lift is opened/closed remotely by the Security Unit. To call the lift, use the intercom beside the lift doors.

Consultation process between the authorities for acquisitions of qualifying holdings in credit institutions + –

The designated contact point referred to in Article 2 of Commission Implementing Regulation (EU) 2017/461 for the consultation process between the relevant competent authorities for proposed acquisitions of qualifying holdings in credit institutions is registry(at)fiva.fi.

Information request concerning a document + –

An information request concerning a document should be made by email at registry(at)fiva.fi.

A customer may contact FIN-FSA about a practice of an entity supervised by FIN-FSA that the customer deems to be contrary to the rules or otherwise worthy of censure.

Public disclosure of contacts with the FIN-FSA and confidentiality + –

Please note that any messages sent to an authority are public unless they contain secret information as referred to in the Act on the Openness of Government Activities or another Act. Everyone has the right of access to an official document in the public domain.

For example, details of a person’s health, customer relationship with the labour administration or annual earnings are always considered secret.

E-invoicing + –

The invoicing instructions for the FIN-FSA and the Bank of Finland are available on the Bank of Finland website.

Email + –

The FIN-FSA email addresses have the format firstname.lastname(at)fiva.fi and firstname.lastname(at)finanssivalvonta.fi without the Scandinavian characters (for example, ä = a, ö = o).

You can also send secured email messages to the FIN-FSA. Instructions on the secure email system are available here (Bank of Finland’s and Financial Supervisory Authority’s secure email system: instructions for external users). The FIN-FSA recommends that you use an email solution protected by a SecureMail connection when your email contains confidential information.

Report suspected infringement + –

For information on how to report suspected infringement, click this link.

All calls to the FIN-FSA are free of additional service charges + –

The charge of a mobile call depends on the type of subscriber connection, while landline calls are charged based on the rate for a local, trunk or international call.

The FIN-FSA gives advice on special matters

AIFM funds + –

Theme	Email
Technical issues and matters of interpretation relating to AIFMD reporting, and changes to AIFMD reporting obligations	AIFMDReportingHelpdesk(at)fiva.fi
Matters of interpretation relating to AIFM	AIFMquestions(at)fiva.fi
Notifications of major holdings under chapter 18, section 1 of the AIFM Act Notifications concerning changes and discontinuation under the AIMF Act For more detailed instructions: Notifications under chapter 12, section 1 Notifications under chapter 19, sections, 3, 4 and 1 Notifications under Chapter 20, sections 3 and 2	AIFM-ilmoitukset(at)fiva.fi
Foreign cross-border marketing notifications under chapter 19, sections 2 and 5 of the AIFM Act	AIFM.notifications(at)fiva.fi

IDD (Insurance Distribution Directive) + –

Questions on IDD to the FIN-FSA

vakuutusedustajat(at)fiva.fi

Innovation Help Desk + –

If you have questions on permits, registration and other authorisation issues concerning innovative financial products and services, email us at

Innovaatio-HelpDesk(at)fiva.fi

For more information, please see Innovation Help Desk.

For enquiries not related to innovative financial products and services, please see the other email addresses provided on this site.

Transaction reporting (AKVA) + –

Regulations and guidelines on transaction reporting
Transaction reporting requirements
Technical implementation of reporting

kaupparaportointi(at)fiva.fi

Technical support of transaction reporting

trs-support(at)fiva.fi

Short positions + –

Questions on shortselling:

shortselling(at)fiva.fi

MAR enquiries + –

Questions and interpretations on the Market Abuse Directive (MAR) not requiring immediate response

markkinat(at)fiva.fi

MiFID II and MiFIR + –

Questions on MiFID II/MiFIR

MiFIDquestions(at)fiva.fi

PRIIPS + –

Questions on the key information document provided on packaged retail and insurance-based investment products (PRIIPS)

For more detailed instructions

PRIIPSquestions(at)fiva.fi

Reporting + –

Theme	Email
Technical issues and matters of interpretation relating to EBA ITS reporting (XBRL/XML)	Reporting to FIN-FSA
Technical issues and matters of interpretation relating to FIN-FSA data collections (.csv)	VIRATIhelpdesk(at)fiva.fi
Technical issues and matters of interpretation relating to AIFMD reporting, and changes to AIFMD reporting obligations	AIFMDReportingHelpdesk(at)fiva.fi
Technical and interpretation related questions about STT and CSDR7 reporting	STTHelpdesk(at)fiva.fi
Non-electronic Solvency II reporting	S2raportointi(at)finanssivalvonta.fi
Technical issues and matters of interpretation relating to Solvency II reporting	Reporting to FIN-FSA
Technical issues and matters of interpretation relating to Pension Fund reporting	Reporting to FIN-FSA
Reporting of the ECB’s fee factor data (COF) and the related communication	EKP_valvontamaksut(at)fiva.fi
Questions related to the reform of the Reporting System	NewReportingSystem(at)fiva.fi
List of data sets (pdf)

STOR notifications of investment service providers and trading venues + –

STOR notifications under Article 16 of MAR are sent to the FIN-FSA via secure email using a separate form

STOR(at)fiva.fi

UCITS-funds + –

Marketing of new foreign funds

Ucits.Notifications(at)finanssivalvonta.fi

Notification of an amendment

funds(at)finanssivalvonta.fi

Insurance market reporting + –

Regular insurance sector reports

tilastot(at)fiva.fi

Payment account comparison website + –

Submission of data to the payment account comparison website using a standard form

vertailusivusto(at)fiva.fi

Questions on data submission and the standard form

vertailusivusto.tiedustelut(at)fiva.fi

Communications + –

Please send us your questions, feedback and development ideas concerning the web service either via email or feedback form

finanssivalvonta(at)fiva.fi