Questions and answers
In this section, the Financial Supervisory Authority (FIN-FSA) has collected together frequently asked questions for example on banking and insurance services, savings and investments as well as security of services.
Consumers
Consumers
- Before you invest or deposit money
- Matters concerning the estate of a deceased person
- Banking services
- Savings and investments
- Payment account comparison website
- Payment services
- Before you buy insurance
- Insurances
- Customer due diligence and customer identification
- ‘Home emergency kit’ for payments
- Scams
- Problems with a service provider
- Disruptions affecting online and mobile banks
- Virtual currencies
- Financial Supervisory Authority’s role in customer protection
- Questions and answers