Recommended decision from independent bodies and appeal
In problem situations you should always first contact your service provider and try to find a common solution to the problem. In several cases, if the problem cannot be resolved, the dispute can be referred forward to an appeal court or a board empowered to issue recommended decisions or solutions to the dispute. These instances are independent of the service provider.
Boards issuing recommended decisions
Boards issuing recommended decisions in Finland are the Insurance Complaints Board, Banking Complaints Board, Securities Complaints Board, Consumer Disputes Board, Traffic Accident Board and the Patient Injuries Board. The boards’ recommended decisions are not legally binding and are as such not subject to appeal. In these cases, it is usually the general court of law that can render the final decision on the matter.
Appeal boards and courts
Appeal boards and courts in Finland are the Employment Accidents Appeal Board, Employment Pension Appeal Court and the Unemployment Security Appeal Board. These bodies are fist-level appellate instances, and their decisions can be appealed to the Insurance Court.
Appeal instructions annexed to the compensation decision
If the service provider has given you a written decision with annexed appeal instructions, you should proceed according to the instructions.
24 October 2011